Refund policy

As a rule, we do not accept returns, exchanges, cancellations nor refunds in our policy as our items are bespoke, but we do give a 25 year guarantee as follows:

Any or all Genuine Thomas & George or Lara K. Furniture Pieces found to be defective by our technical service department as a result of manufacturing fault, materials or construction, will be either replaced or repaired by the company for a period of 25 years from the date of purchase.

This Guarantee does not cover any damages resulting from accidents and abuses, including those connected to normal wear and tear; as well as improper basic care as out lined in our Furniture Care Guide.

Furthermore, any or all accompanying accounterments and accessories not directly manufactured by Thomas & George are excluded from the coverage of this Guarantee. Nor does it cover pieces that are custom made or revised in any way or form in accordance to the clients own specifications that are against our technical recommendations. In order to avail of this guarantee, you must be the original owner of the furniture piece and will be required to present your sales invoice and the guarantee certificate that comes with your piece, duly completed, dated, stamped and signed by an authorized Thomas & George Representative.This full guarantee only applies to the Philippines;.

To be eligible for a replacement piece, please contact us and provide pictures of the area of concern. You will also need to show the receipt or proof of purchase. 

To start a replacement or repair service, you can contact us at clientcare@thomasandgeorgefurniture.com. If your request is accepted, we’ll coordinate with you regarding the pick up of your item(s) cost of which will be to the client's account.  Items sent back to us without first making a request  will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

THOMAS & GEORGE FINE FURNITURE INC.

Suite 102 MSA Prime Center Bldg, Enterprise Street, Madrigal Business Park, Ayala Alabang, Muntinlupa City Philippines 1780

Phone: +632 8805 2240, +63 917 580 0786

Exceptional circumstances may be taken into consideration by the Management, but will be subject to approval. Please write a letter addressed to THE MANAGEMENT TEAM, THOMAS & GEORGE through our e-mail address.

You can always contact us for any  questions at clientcare@thomasandgeorgefurniture.com.